I just got this mail today and I thought I ought to share this with everyone.



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Dear All,

Be careful. I went to Sim Lim Square on Sunday, 17/06/07 with the intention to purchase a PSP. After scouting for sometimes, my friend and I came to this shop known as Mobile House Electronics Pte Ltd to check on the pricing of the PSP. After much haggling, the sale person offered a standard PSP pack with a 4GB memory stick to us at the price of $420 inclusive of GST, which we eventually bought it.

To our dismay, we realized that there was a missing battery from the pack when we reached home. Hence, I went down to the shop on the following day afternoon, 18/06/07 , Monday to ask for my missing item. However, when I ask the sale person for my battery, he told me angrily that the standard pack does not come with a battery and only the value pack does.

Then after I requested to upgrade to the value pack by topping on money where later he say that it was out of stock and further said we are not allowed to change and insisted on me in purchasing the battery instead. Leaving me with no choice, I have to just buy the battery in order for my PSP to work. He first quoted me a price of $75 for the normal battery but further persuaded me to buy a higher capacity battery with longer battery life and comes with a warranty which we agreed at the price of $105 with GST. In total, I paid $525 for my PSP.

Later, when I told my friends about this, they told me that I had been conned as the standard pack of PSP does include the battery and moreover, the so-called "high capacity" battery that I paid for was actually the normal battery that was available in all PSP package.

Upon realizing this information, I went down to the shop again in the evening with my uncle and wanted to ask for a refund for the battery cost. Before doing do, I even went over to three other shops in the same complex to check out the prices for comparison. To my surprises, three other vendors quoted me at a much lower price of $30 or more, which all included the battery in their standard package.

Therefore, I went back to the shop to look for the sale person. His colleague, a medium built Chinese man in his mid thirties, claimed that he was not around. I recited the incident to him, asked him politely for his help. Instead of being helpful or even clarify the matter further, he pointed his finger at me and said that it was my fault that we assume and did not ask properly before purchasing. He started to raise his voice and smirk at me, asking me to go ahead and call the police or report it to CASE if I want to, saying that he is not afraid. I am seriously feel threaten and been bullied by the 2 sale persons.

Hence, my uncle did report to the police. When the 2 policemen arrived and investigated, all I am asking is just the refund of the cost of battery, but of no avail. No wonder both arrogant sale persons were not afraid and even dare us to report to the relevant authorities. I am seriously very disappointed and was flabbergasted by those two sale persons' behaviour as right from the start. I am the helpless victim who was cheated by this dishonorable shop!!!!

Therefore I am writing in to you, hoping that you can help me and those future innocent parties from getting cheated and conned by this unethical shop and big bully again. If really the authorities cannot work on them, hopefully the media can help to warn the publics that such thing is happening in Sim Lim Square .

Yours Truly.

Attached are the case facts of the incident.

Thanks! Adeline